Why your BIMI Logo may not display

Possible Scenarios: 

Case 1: Your receiver’s mailbox provider doesn’t support BIMI

One of the most common reasons for your BIMI logo to not display as expected is if your receiver’s mailbox provider doesn’t support the protocol. For example, if they are using MS O365 then your BIMI logo wouldn’t display since Microsoft currently doesn’t support the display of brand logos.

If your receiver depends on Gmail, Yahoo!, AOL, or Fastmail for your email exchanges, your logo will definitely be displayed if you have configured the protocol and hosted your SVG logo properly, abiding by the BIMI logo specifications.

Case 2: The sender doesn’t have a VMC

Gmail has made Verified Mark Certificates a compulsory additive for the sender while publishing their BIMI record. VMC is optional for some of the supporting mailbox providers, however, it is statutory for Gmail users, otherwise, the sender’s logo wouldn’t display.

You can buy your certificate by getting in touch with a trusted mark certification authority. Upload the certificate along with your BIMI-compliant logo to get your logo displayed in Gmail inboxes!

Case 3: You have not enforced your DMARC policy

An enforced DMARC policy of either p=reject or p=quarantine is absolutely mandatory for configuring BIMI. This is why even though BIMI isn’t directly a security protocol it is considered to be a great ally that extends support towards the enforcement and adoption of email authentication protocols like DMARC.

Case 4: You have errors in your BIMI TXT record

Lastly, another very common reason why your logo is not showing up in your receivers’ inboxes is that there are errors in your BIMI record. These errors can range from syntax errors in your TXT record to your logo size or format not being BIMI-compliant.

It is recommended that before jumping onto publishing your record, be sure to read the BIMI logo specifications in detail to make sure you have a proper and clear understanding of the requirements. For an error-free record, you can also use a BIMI record generator tool to instantly generate your BIMI record without the fear of going wrong!

Case 5: You are Sending Emails from a Personal ID

According to BIMI specifications, only mass marketing emails sent from generic IDs can display the brand logo. Hence, if you are trying to send an email from a personal ID, the logo will not appear in your receiver’s inbox.

Let’s take an example:

If an email is sent from johndoe@company.com to a receiver, the BIMI logo will not show because in this scenario the email ID used is a personal ID. However, marketing emails sent in bulk from marketing@company.com with a valid BIMI record in place for the domain should display the brand logo.

Note that whatever might be the case, ultimately the display of your brand’s logo is totally dependent on the receiver.